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Frequently Asked Questions

These terms of use ("Terms", "Agreement") represent an agreement between the website ("Website Operator", "we", "our" or "us") and you ("User", "you", "your" or "yours").

This contract sets out the general conditions governing your use of this Website and any product or service included therein (collectively, "Website" or "Services").

Although this website may link to other websites, this in no way implies, directly or indirectly, our approval, association, sponsorship, support or affiliation with them, except as otherwise indicated herein.

You must carefully review the legal statements and other terms of use of any website you access through a link from this Website. If you access any other page outside the Site or any other website, you do so at your own risk. 

The Website may use cookies to personalise and make navigation as easy as possible for the User on this site. The User can configure their browser to notify and refuse the installation of the cookies we send.

Malys Equipments offers you different payment methods to settle your orders: 

  • Bank card: 100% secure payment by bank card. Accepted cards are: CB, Visa, MasterCard. 

  • Bank cheques: We accept cheques. You can send us your payment by cheque and we will dispatch your order after receiving it. Payment in 3 instalments by cheque is accepted from €300 including tax purchase. Please refer to the terms for this payment. This payment is subject to acceptance of the file by the processing organisation.

  • Bank transfer: You will receive our RIB by email immediately after placing your order on the site having chosen this method. Then, you make the transfer through your bank. 

  • PayPal : Use your PayPal account for secure payment. 

  • Financing: If you have been in business for more than 2 years and have a SIREN number, you can pay in 36, 48, or 60 monthly instalments. Offer valid for professionals only, for any order over €1,500 excluding VAT. This payment is subject to approval of the file by the processing organisation.

Delivery Time

The delivery time varies from 5 to 10 working days after product availability for standard delivery. The delivery time for express delivery varies from 48 to 72 working hours to 5 working days depending on the departure warehouse after product availability (please contact us for more information).

The availability of products is listed on each product. A large part of our products are in stock but some require manufacturing which can take from a few days to several weeks. We ask you to take this delay into account before placing the order. 

Delivery

Except with prior agreement, delivery is made on the ground floor doorstep and without appointment. No deliveries take place on Saturdays and Sundays. Please contact us if you wish to benefit from delivery on a fixed day. This is a paid option. 


Please note that we are only the sender of your goods and not the carrier. Before taking any steps to check the progress of your shipment, please consult your delivery tracking.


Upon delivery of your order and in the presence of the carrier:


  • Step No. 1: Condition check: You must open the packages and check the condition of the goods in the presence of the delivery person. If one or more items are damaged, you must refuse delivery of these by indicating on the transport note "Item + name of the refused item because damaged". At that moment, please immediately notify us of the problem with photos if possible.

  • Step No. 2: Compliance check:
    Check that the number of items received corresponds exactly to the delivery note.
    In case of missing pallets/packages: you must imperatively note the number of missing packages or pallets on the delivery note before signing it.

The verification of the condition of your product is considered completed upon acceptance of the package.


The terms "subject to unpacking" or "subject to operation" are not admissible. In the absence of a claim within the stipulated period, the delivered products will be deemed compliant and no claim can be made against our company. We thank you for your trust.

You can create your quote yourself directly on the website. To do this: 

  • Add all the products of your choice to the basket, 

  • Validate your basket, 

  • Click on the "Confirm Order" or "Proceed to Payment" button,

  • Enter your billing and shipping address,

  • Choose a delivery method,

  • At the time of payment, choose "Request a quote"

  • You will receive your quote in PDF format in your mailbox. 

If you wish to contact our after-sales service for a product still under warranty, we invite you to send an email to the address: sav@malys-equipements.com. 


In this email, you just need to provide the following information: 

  1. Your order number or if you no longer have it, your name or that of your company

  2. Your email address as well as your phone number

  3. Several photos (and videos if necessary) of the encountered problem

If you have difficulties sending us these files because they are too large, you can use the We Transfer services (free and secure) by following this link: https://wetransfer.com/

Upon receipt of these various elements, our after-sales service will be able to validate your file and initiate the appropriate procedure.