We answer
Your Questions

Our equipment is designed for healthcare professionals and players in the wellness, aesthetics and beauty sectors, including institutes, spas, aesthetic centres, hair salons, barber shops, makeup artists and tattooists.

No, our products are exclusively intended for professionals. To ensure proper follow-up and handling, a SIRET number is required for every order.

Our offices are located in France, in the Occitanie region, in Terssac. We currently deliver across the entire French territory as well as in Europe, with an ambition for international development.

You can create your quote yourself directly on the website. To do this: 

• Add all the products of your choice to the basket, 
• Validate your basket, 
• Click on the "Confirm Order" or "Proceed to Payment" button,
• Enter your billing and shipping address,
• Choose a delivery method,
• At the time of payment, choose "Request a quote"
• You will receive your quote in PDF format in your email inbox. 

We offer ready-to-use collections, visible in the “Salons complets” section of our website. Telephone support is also offered to help you select the solution best suited to your needs and to the image of your salon.

Depending on the models, customisation options may be offered. Our team remains available to inform you by phone on 05 32 62 96 60, from Monday to Friday, from 9am to 5pm.

Yes, thanks to the many settings available, our equipment adapts to all audiences. All the information is detailed on each product sheet available on our website.

Malys Équipements offers you different payment methods to settle your orders : 

• Credit card: Payment by credit card 100% secure. Accepted cards are: CB, Visa, MasterCard. 
• Bank cheques: We accept cheques. You can send us your payment by cheque and we will dispatch your order after receiving it. Payment in 3 instalments by cheque is accepted from €300 including VAT purchase. Please refer to the terms and conditions for this payment. This payment is subject to acceptance of the file by the processing organisation.
• Bank transfer: You will receive our bank details by email immediately after you have placed your order on the website choosing this method. Then, you make the transfer at your bank. 
• PayPal : Use your PayPal account for secure payment. 
• Financing: If you have been active for more than 2 years and have a SIREN number, you can pay in 36, 48, or 60 instalments. Offer valid for professionals only, for any order exceeding €1,500 excl. VAT. This payment is subject to file approval by the processing organisation.

These terms of use ("Terms", "Agreement") represent an agreement between the website ("Website Operator", "we", "our" or "us") and you ("User", "you", "your" or "yours").

This contract sets out the general terms governing your use of this Website and any product or service included therein (collectively, "Website" or "Services").

We do not have a physical store, our sales are conducted exclusively online. We invite you to visit our  website and contact us for any questions.

No, we do not offer installation service. Our equipment is delivered directly to your doorstep, ready to be installed by you. However, we can offer you an after-sales service providing remote support if needed.

Yes, all our products come with a warranty ranging from 1 year to 3 years depending on the model.

Yes, our AFTER-SALES SERVICE team is available for any support request from Monday to Friday from 9 am to 1 pm at 05.32.62.96.60.

If you wish to use our after-sales service for a product still under warranty, we invite you to send an email to the address: sav@malys-equipements.com. 

In this email, you simply need to indicate the following information : 

1. Your order number or if you no longer have it, your name or that of your company
2. Your email address as well as your phone number
3. Several photos (and videos if necessary) of the encountered problem

If you have difficulties sending us these files because they are too large, you can use the services of We Transfer (free and secure) by following this link: https://wetransfer.com/

Upon receipt of these various elements, our after-sales service will be able to validate your file and initiate the appropriate procedure. 

Based in France, our team ensures delivery throughout the European Union, Switzerland and Northern Ireland. For any delivery to another country or the DOM-TOM, it is possible to use a freight forwarder who will take charge of the goods from France.

Except with prior agreement, delivery is made to the ground floor doorway and without appointment. On Saturdays and Sundays, no deliveries take place. Please contact us if you wish to benefit from delivery on a fixed day. This is a paid option. 

Please note that we are only the sender of your goods and not the carrier. Before any steps to know the progress of your shipment, please check your delivery tracking.

When your order is delivered and in the presence of the carrier:

• Step no.1: Condition check: You must open the packages and check the condition of the goods in the presence of the delivery person. If one or more items are damaged, you must obligatorily refuse delivery of them by indicating on the delivery note "Item + name of the refused item because damaged". At that moment, please immediately notify us of the problem with photos if possible.
• Step No. 2: Compliance check:
  Check that the number of items received matches the delivery note.
  In case of missing pallet/parcel: you must compulsorily note the number of missing parcels or pallets on the delivery note before signing it.

The status check of your product is considered complete upon acceptance of the package.

The terms "subject to unpacking" or "subject to functioning" are not acceptable. In the absence of a complaint within the stipulated period, the delivered products will be deemed compliant and no complaints can be made to our company. We thank you for your trust.

The delivery time varies from 5 to 10 working days after product availability for a standard delivery. The delivery time for an express delivery varies from 48 to 72 working hours to 5 working days depending on the departure warehouse after product availability (please contact us for more information).

Product availability is indicated on each product. A large part of our products are in stock but some require manufacturing which can take from a few days up to several weeks. We ask you to please take this delay into account before placing your order.